Serendipity Kitty pin set

There is no such thing as a "perfect" pin since enamel pins are handmade, so all enamel pins will have some degree of imperfections present.

Grade is determined by the severity and number of imperfections. Standard (A) grade pins may have 1-2 small imperfections in non-major areas of the pin, which will be unnoticeable unless you're looking up-close. B grade pins will have imperfections that are more noticeable. C grade/Seconds pins will have large imperfections or outright damage.

Examples of common imperfections:

- Scratches in the plating, enamel, or screenprinting

- Specks such as dust or glitter caught in the surface of the pin

- Bubbles in enamel

- Underfilled or overfilled enamel sections

- Tarnish or oxidization on plating

- Scuffs/dirt marks

- Color variations

- Misaligned screenprinting

- Loose/wobbly posts

- Miscolored enamel

Examples of Seconds-grade imperfections:

- Posts broken off

- Missing enamel

- Deep gouges or chips

- Choice of shipping options on checkout. Shipping costs are determined by Canada Post and UPS.

- Once sent, packages are out of my hands and I can't influence their speed or anything else about them.

- Shipping times are longer than usual due to the pandemic. Please be patient.

- For non-Canada orders, customs fees and/or VAT might be charged when you receive your package, depending on your country. Please be aware of your country's import laws. You are liable for whatever fees your country charges to import packages, and if your order is returned to me due to failure to pay a charge or tax, you will not be refunded.

- Shipping is unavailable to some locations. Please check the status of your country prior to ordering (and/or DM me to ask) if you think your country might have restrictions. Orders I can't ship will be refunded.

If you ordered a pre-order item (either by itself, or combined with in-stock items) and your parcel does not ship or arrive for a long time, the shop will not be able to entertain any request or claim for a refund, as every pre-order item description clearly states that pre-ordering requires waiting for the item to be manufactured before it becomes available for the shop to dispatch.

If there are in-stock and pre-order items in the same order, the parcel will only ship when the pre-order item(s) becomes available and ready for dispatch.

If you don't want to wait for your pre-order item(s) to become available to receive the rest of the items in your order, place a separate order for those.